Can I use it from any phone?

Yes. The Brastel Card can be used for calls from fixed, mobile or public phones. The access phone number or the prefix you dial depends on the type of phone you use. For more information please check our rates, how to use from Japan and from other countries pages.

The Brastel Card can also be used on smartphones. For more information, please click here.

Can I use it from other countries?

Yes. Depending on the country we provide international access numbers. For more details, please see how to use from other countries. If you have a smartphone with a Wi-Fi connection overseas you can use the Brastel Card with one of the available apps. For more information, please click here.

Are domestic charges included?

Domestic charges are included when using 0091-20 prefixes or the Free Dial access numbers. When using Free Less domestic charges are not included and you will be charged by your phone provider separately from the time you call to one of the access points until you hang up the phone. When calling from a smartphone using one of the available apps, there will be no domestic charges.

International Access numbers are toll-free, except where noted. There have been a few cases, however, in which our customers have been billed for domestic charges even though the access numbers are toll-free. Some hotels, mobile phone companies or public phones may charge for domestic calls or connection fees. For further details, please contact your hotel management or local carrier.

Can I place domestic calls with it?

Yes. The procedure is the same as placing an international call. Enter Japan’s country code “81”, area code without the first zero and the phone number.

Do I need to pay connection fees?

No. We do not charge any connection fees.

Do I need to get a new card after I use all my credit?

No. The Brastel Card is rechargeable and you can use the same card as many times as you want. You can recharge it at convenience stores, at authorized recharging points, or online with credit cards and PayPal.

Recharging your card has many advantages. You can register your phone number and the numbers you call frequently to shorten the dialing procedure; you can register your personal information so that we can issue a new card and change your PIN if you lose your card; and you will not waste any remaining credit on your card.

Does my credit expire?

Your credit will expire one year after the last use or recharge. Expired credit is not refundable.

Do I need to register my personal information with Brastel?

It is not required, but we recommend that you do. Registering your personal information will allow us to give you a more personalized service, besides speeding up the personal identification process in case you lose your card or forget your PIN. Brastel will not share, sell, trade, or reveal your personal information to third parties.

Can I place two or more calls at the same time?

The same access code cannot be used to place two or more calls simultaneously. You must end a call in order to place a new one.

How many times can I recharge my card?

At convenience stores or at authorized recharging points, you can recharge it as many times as you need. If you pay with coupons, please hand to the store’s clerk only the number of coupons you would like to pay for.

By credit card, for security reasons there is a daily and weekly limit concerning the amount you can recharge. The limit can be increased upon request and verification. Please contact our customer service for inquiries.

How long do recharges take to be reflected on my card’s balance?

All recharges are processed within five minutes, but some may take longer depending on network conditions between the store or credit card company and Brastel. If you feel that your recharge is taking too long or has not been processed properly, please contact our customer service. Having a copy of your receipt will be helpful.

Can I recharge my card outside Japan?

Yes, you can recharge your Brastel Card outside Japan using a credit card issued in Japan, or via PayPal, through the Brastel website: sign in to My Account > click on “Credit Card / PayPal” and follow the instructions. Or directly from your smartphone: sign in to My Account > tap on the Payments icon and follow the instructions.

Why are there different rates?

In order to offer each of our customers the best possible rates, we have different access numbers/prefixes and calling methods for each phone type and location.

Rates to the same destination may also differ depending on the type of phone, and in some cases, on the provider as well.

Are the rates the same 24 hours a day?

Yes. Rates are the same 24 hours a day, any day of the week.

How am I being billed for the calls I made?

Billing increments differ depending on the calling method:

• 0091-20 prefix, Free Dial and Free Less: six seconds
• FLIP and My 050 app calling to numbers overseas: six seconds
• FLIP and My 050 app calling to fixed phones in Japan: three minutes
• FLIP and My 050 app calling to mobile phones in Japan: one minute

How can I shorten the dialing procedure?

There are two options to shorten the dialing procedure: register your phone number(s) into your Brastel Card to skip language selection and access code dialing, and save the destination numbers that you call the most in the Speed Dial feature so you can dial only one or two digits instead of the entire number. Click here for more information.

If you are using the My 050 app you can save the destination phone numbers on your phone’s contact and easily access them when placing calls through the app.

I can’t make Smart Pit payments. Why?

This usually happens when you have not made any Smart Pit payments for more than three months. To reactivate your card’s Smart Pit payment system, sign in to My Account, or dial (toll-free):

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access code (PIN optional)

If you cannot dial 0091-20 prefixes from your phone, please sign in to My Account, choose "Smart Pit" from the menu, and follow the instructions.

If I register my phone number on my card, can I use a different card from my phone?

Yes. If you register your phone number on your card, our system will recognize your phone and will not prompt you to enter your access code. If you wish to use a different card, dial the prefix 0091-20-22, or dial 184 before the access phone number; if you use the Free Less number in Tokyo, for example, dial 184-03-5750-7802.

What do I do if I lose my card?

Please call our customer service. Upon personal identification we will issue a new copy of your card and change your PIN. Please note that if you have not registered your personal information with us and we are not able to identify you, we will not issue a new card and we will not refund any remaining credits on your lost card.

What do I do if I forget my PIN?

Please call customer service. Upon personal identification we will ask you for a new PIN. Please note that if you have not registered your personal information with us and we are not able to identify you, we will not change your PIN and we will not refund any remaining credit on your card.

I’d just recharged my card but when I’m calling, a message tells me that I don’t have enough credit. Why?

Your phone may be registered to a card with insufficient credit to place a call. Please call using the access code of the card you have recharged using the 0091-20-22 prefix, or by not sending your caller ID. Please contact customer service if you need any assistance.