Can I use it from any phone?

Yes. The Brastel Card can be used for calls from fixed, mobile or public phones. The access phone number or the prefix you dial depends on the type of phone you use. For more information please check our rates, how to use from Japan and from other countries pages.

The Brastel Card can also be used on smartphones. For more information, please click here.

Can I use it from other countries?

Yes. Depending on the country we provide international access numbers. For more details, please see how to use from other countries. If you have a smartphone with a Wi-Fi connection overseas you can use the Brastel Card with one of the available apps. For more information, please click here.

Are domestic charges included?

Domestic charges are included when using 0091-20 prefixes or the Free Dial access numbers. When using Free Less domestic charges are not included and you will be charged by your phone provider separately from the time you call to one of the access points until you hang up the phone. When calling from a smartphone using one of the available apps, there will be no domestic charges.

International Access numbers are toll-free, except where noted. There have been a few cases, however, in which our customers have been billed for domestic charges even though the access numbers are toll-free. Some hotels, mobile phone companies or public phones may charge for domestic calls or connection fees. For further details, please contact your hotel management or local carrier.

Can I place domestic calls with it?

Yes. The procedure is the same as placing an international call. Enter Japan’s country code “81”, area code without the first zero and the phone number.

Do I need to pay connection fees?

No. We do not charge any connection fees.

Do I need to get a new card after I use all my credit?

No. The Brastel Card is rechargeable and you can use the same card as many times as you want. You can recharge it at convenience stores, at authorized recharging points, or online with credit cards and PayPal.

Recharging your card has many advantages. You can register your phone number and the numbers you call frequently to shorten the dialing procedure; you can register your personal information so that we can issue a new card and change your PIN if you lose your card; and you will not waste any remaining credit on your card.

Does my credit expire?

Your credit will expire one year after the last use or recharge. Expired credit is not refundable.